Terms & Conditions acc117 — A Complete Guide to Using Malaysia's Online Casino Platform

In these Terms and Conditions, the following words carry the meanings assigned to them unless the context requires otherwise:

• "acc117" refers to the online casino entertainment platform operating under the domain acc117.my, including all services, games, and features offered through it.
• "Member" refers to any individual who has registered and holds a valid account on the acc117 platform.
• "Account Balance" refers to the total funds held in a member's acc117 account at any given time, including cash and any qualifying bonus credits.
• "Bonus" refers to any free credits, free spins, cashback, or other incentives granted by acc117 to members subject to specific terms and conditions.
• "KYC" (Know Your Customer) refers to the identity verification process that acc117 reserves the right to require members to complete at any time.
• "Services" refers to the full range of offerings on the acc117 platform, including slots, Live Casino, table games, payment systems, customer support, and all related features.

Use of the acc117 platform is restricted to individuals who meet all of the following eligibility criteria. acc117 reserves the right to request proof of eligibility at any time and to close the account of any user found not to meet these requirements.

• You must be at least 18 years at the time of registration. acc117 does not permit any individual under the legal age to use this platform in any capacity.
• You must be a Malaysian citizen or permanent resident with lawful access to use online entertainment services.
• You must register solely for yourself and not on behalf of any other person. Proxy registrations or sign-ups made in the name of a third party are strictly prohibited.
• You may not register more than one account. Duplicate accounts will be closed and all balances across associated accounts will be forfeited.
• You are not currently subject to a self-exclusion order from any gambling platform.

The acc117 account registration process is straightforward and free of charge. However, you are solely responsible for ensuring that all information provided during registration is accurate, truthful, and up to date. Providing false or misleading information constitutes a breach of these terms.

• You are required to provide your full legal name, an active Malaysian phone number, and a valid email address during registration.
• Your acc117 account password is entirely your own responsibility. Use a strong, unique password and never share your login credentials with anyone.
• If you suspect your account has been accessed without authorisation, please contact acc117's support team immediately via live chat.
• Acc117 reserves the right to request identity verification documents (a copy of your MyKad or passport) before approving your first withdrawal or when suspicious activity is detected on your account.

Acc117 provides a range of convenient and secure payment methods for deposits, all in Malaysian Ringgit (RM) with no currency conversion fees or hidden charges. Funds deposited into your acc117 account are strictly for entertainment purposes.

All deposits must be made from an account or digital wallet registered in the member's own name. acc117 reserves the right to reject and return any deposit found to have originated from a third-party source. Deposited funds do not earn interest and may not be transferred to other acc117 users.

Acc117 is committed to processing all valid withdrawal requests promptly and transparently. The following are the terms and procedures governing the withdrawal of winnings by acc117 members:

• The minimum withdrawal amount is RM50 per request. There is no maximum daily withdrawal limit for members who have completed KYC verification.
• Withdrawals may only be made to the same payment method used for the deposit. This is in place as an anti-money laundering measure.
• Processing times range from 15 minutes to 3 hours depending on the payment method and time of request. Withdrawals made during peak hours or outside banking hours may take longer.
• Acc117 reserves the right to request supporting documents such as bank statements or a copy of your identification card before approving withdrawals exceeding RM5,000.
• Any winnings obtained through fraudulent means, system exploitation, or violation of these terms will be forfeited without prior notice.

Acc117 offers members a variety of bonuses and promotions from time to time. Each bonus is subject to the specific conditions stated in the relevant promotional terms, as well as the following general conditions that apply to all acc117 bonuses:

• All bonuses carry a wagering requirement that must be met before any winnings derived from the bonus can be withdrawn. Wagering requirements typically range from 20x to 35x the bonus amount and will be clearly stated in each offer.
• The bonus must be used within 30 days from the date it is credited to the account. Any bonus not used within this period will expire automatically.
• Acc117 reserves the right to withdraw or modify the terms of any bonus at any time without prior notice, particularly in cases where the bonus system is being abused.
• Bonuses are non-transferable between accounts and cannot be directly exchanged for cash without first fulfilling the wagering requirements.
• Each member is entitled to claim each type of bonus once only, unless otherwise stated in the relevant promotional terms.

All games available on the acc117 platform — including video slots such as Caishen Riches, Sweet Bonanza, and Sherlock; live games such as Live Baccarat and Crazy Time; and table games such as Gods Poker and Andar Bahar — are operated in accordance with the individual game rules set by each game provider.

• All games on acc117 use an independently audited Random Number Generator (RNG) to ensure that the outcome of every round is truly random and fair.
• The RTP (Return to Player) for each game is as stated in that game's information section. acc117 does not modify the RTP values from those set by the game providers.
• In the event of a technical disruption or system failure during a gaming session, acc117 will refer to game log records to determine a fair outcome. In cases where an outcome cannot be determined, the wager will be refunded in full.
• Acc117 reserves the right to void any round or game session found to have been affected by technical errors, software bugs, or any circumstances that compromise the integrity of gameplay.

All acc117 members are expected to conduct themselves respectfully and responsibly while using the platform. The following actions are strictly prohibited and constitute serious violations of acc117's terms of use:

• The use of automation software, bots, scripts, or any tool designed to exploit or manipulate acc117's gaming systems.
• Communicating in a rude, abusive, threatening, or sexually harassing manner towards live dealers, acc117 staff, or other members.
• Any attempt to hack, breach, or otherwise compromise the security of the acc117 platform.
• Using your acc117 account for any unlawful activity, including money laundering or financing activities that violate the law.
• Sharing or selling your acc117 account to another party, or allowing others to use your account.

An acc117 account may be closed at the member's own request or by acc117 under certain circumstances. Details regarding account closure are as follows:

• Voluntary Closure: You may close your acc117 account at any time by contacting our customer support team via live chat. Prior to closure, all eligible cash balances will be processed for withdrawal in accordance with the standard withdrawal terms.
• Closure by acc117: acc117 reserves the right to close or suspend any account without prior notice if a terms violation, fraudulent activity, multiple account registration, or security concern is identified.
• Balance Upon Closure: If an account is closed due to a terms violation, acc117 reserves the right to forfeit all balances, including cash and bonuses. For legitimate voluntary closures, any eligible balance will be refunded within 7 business days.

Acc117 takes the data security and privacy of every member seriously. Our platform uses 256-bit SSL encryption to protect all communications between your device and acc117's servers. Your personal data is processed in accordance with acc117's separate Privacy Policy.

• The personal information you provide to acc117 is used solely for account operation, payment processing, and service communications.
• Acc117 does not sell or share members' personal data with third parties for marketing purposes without your explicit consent.
• Financial transaction records are retained for the duration required under applicable Malaysian law.

For detailed information on how acc117 manages your data, please refer to acc117 Privacy Policy which forms part of the overall agreement between you and acc117.

Acc117 believes that great entertainment starts with responsible gaming. We provide a range of tools and resources to help members stay in control while enjoying the acc117 platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings. Limits take effect immediately upon saving.
• Loss Limit: Set a cap on the maximum amount you are willing to lose in a single session or over a given period.
• Play Time Limit: Set a daily playtime limit to keep your gaming sessions within a healthy timeframe.
• Temporary Break: Temporarily suspend access to your account for 24 hours, 7 days, or one month whenever you feel you need a break.
• Self-Exclusion: Apply for long-term self-exclusion (6 months or more) through the acc117 support team if you feel that gambling is starting to affect your life.

Acc117 shall not be liable for any loss or damage arising from the use of the platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes — a risk that members fully accept upon joining any game.
• Service disruptions due to system maintenance, network outages, or circumstances beyond acc117's control (force majeure).
• Losses arising from the member's own negligence, such as sharing login credentials or disregarding security warnings.
• Delays in deposit or withdrawal processing caused by third-party systems, such as banks or digital wallet operators.

Acc117's total liability in any case shall not exceed the amount deposited by the member in the 30 days preceding the claim.

Acc117 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice to members. Any amendments take effect immediately upon publication at acc117.my/terms-conditions.

As an acc117 member, it is your responsibility to review this Terms & Conditions page periodically to stay informed of any changes. The "Last Updated" date at the top of this document will always reflect the latest version in effect. Continued use of the acc117 platform following the publication of any amendments will be deemed acceptance of the revised terms.

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or relating to the use of the acc117 platform shall first be referred to good-faith negotiations between the member and acc117.

• If a dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to an independent arbitrator jointly appointed by both parties.
• The arbitration decision is final and binding on both parties.
• For any enquiries, complaints, or disputes relating to the use of acc117, please reach out to our support team at [email protected] or via 24/7 live chat in Bahasa Malaysia.